Although we have tried very hard to make ordering products through this store simple and easy, we understand that some of you may have questions related to ordering, shipping, product returns, warranties, etc.  If you fall into any of these categories, please click on the topic headings below that address your questions.

  Our satisfaction guarantee to you
  How we handle a manufacturer's warranty
  How we handle product returns
  What about international orders
  Back ordered & drop shipped parts
  Why we don't support a separate ship-to address
  Why we provide only an estimate for shipping & handling
  How to handle an order that arrives damaged
  About credit card security and your online transactions

Our satisfaction guarantee to you

We offer a 100% money back guarantee on all items that we sell.  If for any reason you are not satisfied with any of the items you received, you may return them for a refund.  This guarantee is good for 30 days from the invoice date.  Refunds will be given on equipment only, not labor/installation charges, shipping or any other charges.  All equipment must be returned in the original package and not be damaged or installed and must be in resellable condition.  Some equipment may be determined non-returnable.  Non-Returnable equipment will be designated on the invoice.

How we handle a manufacturer's warranty

All merchandise we sell is subject to the Manufacturer's Warranty & Restrictions.  In most cases we are authorized by the manufacturer to handle or assist with warranty claims directly.  Warranty claims will cover replacement or repair of the equipment only and will not cover labor/installation charges, damages or shipping charges.  If you have a problem with a product, please contact a customer assistance representative at (978) 463-8899 for warranty assistance.

How we handle product returns

Returns after 30 days from the invoice date are subject to a restocking fee.  No returns will be accepted after 60 days.  All returns must be accompanied by the original invoice.  All parts must be returned in the original package and not be damaged or installed and must be in resellable condition.  Also see our satisfaction guarantee to you above.

All returns must be sent freight prepaid. We will not accept any packages shipped C.O.D. Before returning any product, contact a customer service representative at (978) 463-8899 to get an (RMA) Returned Merchandise Authorization number that must be placed on the outside of the returned package.

Orders cancelled after a product ships are subject to freight charges and/or restocking charges.  Freight charges will be applied based on the actual costs to, and from, the shipping location and the original purchaser.

What about international orders

All prices in this store are in U.S. dollars.  When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.  Our store prices do not include duties or value-added taxes.  If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office. Shipping charges can not be determined by our system and you must call Customer Service at (978) 463-8899 to receive a freight quote prior to shipment of an order.

Back ordered & drop shipped parts

We will make every effort to have all product available for immediate shipment.  In the event that any item in your order is on Back Order, the quantity will be marked in the "BK ORD." column of the invoice.  These items will be shipped as soon as possible.  You will be notified if any item will be back ordered for more than three week.

Why we don't support a separate ship-to address

In an effort to provide you with the lowest possible prices, we require all credit card purchases to be shipped to the address of the card holder.  For some, this will be an inconvenience and we apologize in advance.  Unfortunately, some individuals will attempt to order products with stolen credit card numbers which ends up costing everyone.  We have made, and will continue to make, every effort to ensure that all orders shipped out of warehouse will be received by the rightful card holder. We may determine if a separate ship-to address is valid only after talking with the appropriate individual and the credit card information is verified!

Why we provide only an estimate for shipping & handling

Unlike other products, fitness equipment and accessories vary considerably in physical size and weight.  Sometimes shipping can not be done through normal UPS shipping options and must be done through a freight company.  Other times, the quantity of items ordered as well as the types of items ordered might make the order eligible for a bulk discount.  In other words, we provide an estimate so that you will have an idea of the charges to expect.  We will always evaluate shipping options for your order to ensure that your shipping and handling charges are as low as possible.

In most cases, well over 95% of all estimated shipping charges are correct when you place the order and a correction in the order is not necessary.  We will always confirm discrepancies well in advance of the shipment of product to verify that the customer still agrees to the actual freight charges if different from the original charges indicated by this system!

Sorry, but we are unable to provide an estimated shipping and handling fee for destinations outside of North America at this time.  For international orders, we will determine the most efficient and cost effective method to ship your order and to notify you of the actual shipping and handling charges prior to shipping.

How to handle an order that arrives damaged

Shipping damage should be reported to your local UPS office or delivering freight company within 48 hours of delivery for a claim for replacement to be accepted.  If you experience a problem with the freight company handling your damage claim, please contact one of our customer service representatives at (978) 463-8899 for immediate assistance.

About credit card security and your online transactions

Need2BFit.com  uses Secure Sockets Layer (SSL) technology to send your credit card number to our computer.  SSL sends your number in an encrypted code which only  Need2BFit.com and its agents can decode.  Then this information is sent to a credit card payment processor to validate the credit card number and make sure it matches your name and address.

Your encrypted credit card information is then stored in a highly protected computer.  After your order has been shipped to you, your credit card will be charged.  While we are able to keep track of your name and address from one order to the next, you will have to provide your credit card number each time you order from this store.  The credit card information cannot be accessed for future purchases.

If for any reason the information you provide for credit card payment is incorrect, we will contact you using the phone number provided on the order form and notify you of the situation.  If we are not able to contact you within 72 hours or the phone number is invalid, the order will be deleted.